Taxpayer millions and privacy on the line as ANZ Worldline flounders

By George Lekakis, Senior Banking and Financial Services Correspondent

As Victorian taxpayers gift millions to ANZ’s ailing partnership with French payments giant Worldline, some serious questions have emerged about the Reserve Bank’s management of an outsourcing deal with the joint venture.

Would you trust AI to access your wallet and do your shopping?

By Warwick Ponder, Editor

What are the trust, privacy and liability issues for consumers in a new world of AI-powered commerce?

Billions in Card Fees: Australia’s Productivity Blind Spot?

By Michael Sainsbury, Senior Business Correspondent

As the national economic debate turns to productivity with the release of five draft reports from the Productivity Commission beginning next month, the growing financial burden on business from a record $6.4 billion a year in card payment costs is rapidly emerging as a blind spot.

Big changes to rewards as regulation looms large

By Staff Reporter

In the past few months, major credit card issuers have made significant changes to their card fleets which impact rewards cards significantly.

Westpac deploys call centre AI to detect scams

By Staff Reporter

Westpac is piloting new AI technology which is says revolutionise its customer support capabilities, including improving the bank’s ability to detect if a customer is being scammed.

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