LOGIN
SUBSCRIBE
UPGRADE
LOGOUT
Open menu
PayDay News - Payments Industry News Australia
Got a story
to share?
Open menu
LOGIN
SUBSCRIBE
UPGRADE
LOGOUT
PayDay News | Australian Payments News

RBA tackles fraud complexity, but what about “friendly fraud”, chargebacks and fees?

Editor
8 Jul, 2026
Add us as a preferred source on Google
Warwick Ponder
Editor
8 Jul, 2026
Add us as a preferred source on Google
The Reserve Bank of Australia (RBA) has opened a major debate on the future of payments security but one issue affecting thousands of Australian merchants is conspicuously absent – the growing cost of chargebacks, first-party fraud and who should ultimately bear the losses.
RBA tackles fraud complexity, but what about “friendly fraud”, chargebacks and fees?
Nina Kutzner, founder of the Payment Dispute Institute, has recently argued that the industry's dispute processes have failed to keep pace with modern commerce.

The Reserve Bank of Australia (RBA) has opened a major debate on the future of payments security but one issue affecting thousands of Australian merchants is conspicuously absent – the growing cost of chargebacks, first-party fraud and who should ultimately bear the losses.

Subscriber article

This article is available to PayDay News subscribers.

Subscribe to continue reading
PAYDAY NEWS ANNIVERSARY EDITION

trending

Post office overhaul could further shrink cash and payments capability
Australia Post promises at least 4,000 retail outlets, but some already operate without cash and hundreds lack Bank@Post, raising questions about what cash and payment services will survive
The Interchange Bench
On The Interchange Bench this week, TNS promotes PAX chief Johnson to global role, Walsh appointed pay’s marketing chief, Younes takes on platforms at Stripe, Edwards lands as
Coles Pay closes as the company steps into bank rewards void
Coles has shut down Coles Pay but is stepping up Flybuys rewards ahead of Christmas just as Australia’s banks cut credit card perks, reframe loyalty offerings and consumers
ASD warns Australian online stores under active cyber attack
Australian merchants using Adobe Commerce and Magento were last week urged to apply security patches immediately after authorities warned a critical vulnerability was being actively exploited.
AUSTRAC crackdown is good for Aussie crypto, executives say
Crypto executives say AUSTRAC’s recent crackdowns will strengthen the industry’s legitimacy.

RELATED STORIES ▸

Australians spared from Revolut data breach
Australians spared from Revolut data breach
Australians spared from Revolut data breach
Australian customers were not impacted after the global fintech was tricked into handing sensitive customer information to scammers raising fresh ...
ASD warns Australian online stores under active cyber attack
ASD warns Australian online stores under active cyber attack
ASD warns Australian online stores under active cyber attack
Australian merchants using Adobe Commerce and Magento were last week urged to apply security patches immediately after authorities warned a ...
AUSTRAC issues AML/CTF notices to non-enrolled businesses
AUSTRAC issues AML/CTF notices to non-enrolled businesses
AUSTRAC issues AML/CTF notices to non-enrolled businesses
Businesses that play an important role in helping detect and prevent money laundering but are not enrolled under Australia’s AML ...
AUSTRAC: payment platforms need better fraud checks
AUSTRAC: payment platforms need better fraud checks
AUSTRAC: payment platforms need better fraud checks
AUSTRAC has confirmed payment platforms are included in its mortgage fraud crackdown, with CEO Brendan Thomas pointing to source-of-funds verification ...
Thriday, pay.com.au hit by mirror email platform breaches
Thriday, pay.com.au hit by mirror email platform breaches
Thriday, pay.com.au hit by mirror email platform breaches
pay.com.au and Tyro-owned Thriday have both warned customers about phishing emails after a third-party platform used to design and send ...
NAB launches Nexus hub as cyber threats surge
NAB launches Nexus hub as cyber threats surge
NAB launches Nexus hub as cyber threats surge
NAB has unveiled a new around-the-clock operations hub that brings together cyber, fraud, payments and security teams as Australian banks ...

Got a story to share?

Get in touch with PayDay News today!
Click here to email us

Topics

Advertising Enquiry

Fill out the form below, and we will be in touch shortly.

Contact Information

Got a story to share

Fill out the form below, and we will be in touch shortly.

Contact Information