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The Payments Spotlight

Feature stories about the movers and shakers in the payments industry

The Payments Spotlight

CBA and the evolution of Aussie payments
LockSimple

Apr 19, 2026

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CBA and the evolution of Aussie payments

As the biggest player in the market, the Commonwealth Bank has been at the forefront of electronic payment milestones for the past 40 years, supporting Australians to adapt to the ever-changing payments landscape. The bank's payments leaders, Albert Naffah and Alison Chang, take a close look at the payments evolution.

The Payments Spotlight

First with Apple Pay and an early investor in NPP, ANZ strives for innovation
LockSimple

Apr 19, 2026

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First with Apple Pay and an early investor in NPP, ANZ strives for innovation

ANZ’s Managing Director Transaction Banking, Lisa Vasic, explains that as the first bank to introduce Apple Pay to the local market, ANZ continues to drive innovation in the payments ecosystem.

The Payments Spotlight

From cheque books to agentic AI: Global Payments looks at how Australia's payments system grew up
LockSimple

Apr 19, 2026

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From cheque books to agentic AI: Global Payments looks at how Australia's payments system grew up

Forty-two years after Australia's first eftpos payment was made in a Sydney supermarket, Global Payments, Head of Integrated and Platforms for APAC, Masseh Haidary, looks at how the payments world has changed - Australians now tap watches ride the NPP and argue about surcharges. The infrastructure underneath all of that? Still evolving, still contested, still fascinating.

The Payments Spotlight

From click-clack to tap-and-go
LockSimple

Apr 19, 2026

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From click-clack to tap-and-go

Forty-two years ago, the first electronic ‘eftpos’ transaction occurred on a Westpac Handicard at a Woolworths Supermarket. Payments expert, engineer and industry veteran Simon Greig explains exactly what that involved and why it matters.

The Payments Spotlight

How eftpos changed the way Australians pay
LockSimple

Apr 19, 2026

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How eftpos changed the way Australians pay

Australian Payments Plus (AP+) General Manager Retail Payments, Colin Sultana explains that the first eftpos transaction marked the beginning of electronic payments in Australia – demonstrating, for the first time, how funds could move digitally between a card-issuing bank and a merchant.

The Payments Spotlight

New eftpos brand campaign
LockSimple

Apr 19, 2026

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New eftpos brand campaign

Australian Payments Plus (AP+) has launched a new eftpos merchant brand campaign, coinciding with the 42nd anniversary of the first electronic card payment.

The Payments Spotlight

The Woolies transaction that sparked a $1 trillion revolution in Aussie card payments
LockSimple

Apr 19, 2026

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The Woolies transaction that sparked a $1 trillion revolution in Aussie card payments

After processing the first EFTPOS transaction back in 1984, Woolworths sparked an electronics payments revolution that now sees Australians make more than $1 trillion in card payments a year. 42 years on and WPay Managing Director Chris Mills said Woolworths payments ethos remains the same – giving customers choice and convenience.

The Payments Spotlight

Always learning: Nina Kutzner – Payments Expert and Business Leader
LockSimple

Mar 8, 2026

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Always learning: Nina Kutzner – Payments Expert and Business Leader

The rawness and complexity of payments hooked Nina Kutzner and has led to a successful and innovative career.

The Payments Spotlight

Collaboration and user experience: Peta Gray – NSW Treasury
LockSimple

Mar 8, 2026

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Collaboration and user experience: Peta Gray – NSW Treasury

Experience in customer-facing roles remains an asset for Peta Gray, shaping a deep understanding of customer needs and expectations, the real-world challenges in payments, and how systems are experienced in practice.

The Payments Spotlight

Curiosity and growth: Kathleen Harker - ANZ
LockSimple

Mar 8, 2026

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Curiosity and growth: Kathleen Harker - ANZ

Kathleen Harker’s rise in the payments sector to Associate Director of Strategic Growth at ANZ started somewhat unexpectedly. She had to grow and adapt quickly to keep up with the ever-changing payments sphere, ultimately shaping her into the payments leader she is today.

The Payments Spotlight

Embracing diversity: Bianca Bates – J.P. Morgan
LockSimple

Mar 8, 2026

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Embracing diversity: Bianca Bates – J.P. Morgan

Following a pivotal decision to relocate with her family to Hong Kong for a payments role in 2015, Bianca Bates is now helping to shape the industry’s future in Australia.

The Payments Spotlight

Gender equality is not charity: Alison O’Brien - PayPal Australia
LockSimple

Mar 8, 2026

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Gender equality is not charity: Alison O’Brien - PayPal Australia

One of the most recognisable faces in the Australian payments sector, Alison O’Brien began her journey in payments with then-startup Tyro and is now Director of Enterprise and Mid-Market at PayPal Australia.

The Payments Spotlight

Humanity and experience: Lynn Kraus AM – Australian Payments Plus
LockSimple

Mar 8, 2026

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Humanity and experience: Lynn Kraus AM – Australian Payments Plus

Leading the team in charge of Australia’s domestic payments infrastructure seems a daunting task, but for Lynn Kraus, her diverse career and the incredible team culture at Australian Payments Plus transforms challenging moments to opportunities.

The Payments Spotlight

Humanity and infrastructure: May Lam - Australian Payments Plus
LockSimple

Mar 8, 2026

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Humanity and infrastructure: May Lam - Australian Payments Plus

From cheque processor to Chief Information Officer at Australia’s domestic payments powerhouse, May Lam has lived and experienced the gamut of payments over the past 20 years, seeing it as "intersection of technology, economics and human behaviour”.

The Payments Spotlight

Passion and self-belief: Danielle Johnson - Westpac
LockSimple

Mar 8, 2026

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Passion and self-belief: Danielle Johnson - Westpac

Technology, passion and self-belief have proven a winning combination for Danielle Johnson, the Managing Director of International Payments & Corporate Cards at Westpac.

The Payments Spotlight

Payments legend Dhun Karai is finally slowing her pace ... sort of
LockSimple

Mar 8, 2026

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Payments legend Dhun Karai is finally slowing her pace ... sort of

Dhun Karai - one of the most influential women in Australian payments – is slightly easing her lightning pace for the first time in three decades, citing aggressive promotion of eftpos and mentoring young women in payments as some of her biggest achievements to date.

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