ACCC weighs in on surcharging … wait, what?

Warwick Ponder
Editor
7 Nov, 2024
After only using its current powers to stop excessive card surcharging a handful of times since the rules were introduced in 2016, ACCC Chair, Gina Cass-Gottlieb, has described the issue as “complex” in the context of the Australian payments system.
ACCC weighs in on surcharging … wait, what?

After only using its current powers to stop excessive card surcharging a handful of times since the rules were introduced in 2016, ACCC Chair, Gina Cass-Gottlieb, has described the issue as “complex” in the context of the Australian payments system.

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Scams, AI attacks and constant availability are testing payments workers’ wellbeing, from fraud desks to armoured trucks, as employers face pressure to address workloads, recovery time and job
Hello Clever’s people chief Celia Baée says payments businesses must look beyond wellbeing programs, building trust through accountable leadership, sustainable workloads and support as AI and rapid change
AusPayNet’s Annette Young says staff wellbeing underpins payments resilience, urging employers to provide clarity, build confidence with AI and collaborate on the human impact of technological change.
Global Payments’ Colin Baines says round-the-clock demands, cyber risks and technological change require sustainable workloads, practical support and leaders who treat staff wellbeing as a shared responsibility.
American Express may face an acceptance revolt beyond the government, council and retail business that already block its cards in Australia. Three of Australia’s major banks – Westpac,

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