CBA sounds the bell on AI job losses but are payments functions on the block?

Senior Business Correspondent
3 Jun, 2026
Michael Sainsbury
Senior Business Correspondent
3 Jun, 2026
So far most Australian institutions have been reluctant to identify AI replacing jobs but the evidence from offshore on fraud, AML, compliance and back office staff is clear. The nation’s biggest payments player - Commonwealth Bank - is leading the AI charge locally, in the footsteps of global counterparts like HSBC, Citi, JP Morgan, Visa, Mastercard, PayPal and Block.
CBA sounds the bell on AI job losses but are payments functions on the block?

So far most Australian institutions have been reluctant to identify AI replacing jobs but the evidence from offshore on fraud, AML, compliance and back office staff is clear. The nation’s biggest payments player - Commonwealth Bank - is leading the AI charge locally, in the footsteps of global counterparts like HSBC, Citi, JP Morgan, Visa,…

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Scams, AI attacks and constant availability are testing payments workers’ wellbeing, from fraud desks to armoured trucks, as employers face pressure to address workloads, recovery time and job
Hello Clever’s people chief Celia Baée says payments businesses must look beyond wellbeing programs, building trust through accountable leadership, sustainable workloads and support as AI and rapid change
AusPayNet’s Annette Young says staff wellbeing underpins payments resilience, urging employers to provide clarity, build confidence with AI and collaborate on the human impact of technological change.
Global Payments’ Colin Baines says round-the-clock demands, cyber risks and technological change require sustainable workloads, practical support and leaders who treat staff wellbeing as a shared responsibility.
American Express may face an acceptance revolt beyond the government, council and retail business that already block its cards in Australia. Three of Australia’s major banks – Westpac,

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