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PayDay News | Australian Payments News

PayPal, CBA and Stripe rack up most complaints at AFCA

Senior Banking and Financial Services Correspondent
8 Oct, 2025
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George Lekakis
Senior Banking and Financial Services Correspondent
8 Oct, 2025
Add us as a preferred source on Google
In 2025 PayPal overtook CommBank in the volume of merchant complaints filed with the Australian Financial Complaints Authority. Official AFCA data also shows complaints were received from users of ANZ “merchant facilities” even though the bank exited merchant acquiring in 2022.
PayPal, CBA and Stripe rack up most complaints at AFCA
Picture credits: Anna Tarazevich and Andrea Piacquadio.

In 2025 PayPal overtook CommBank in the volume of merchant complaints filed with the Australian Financial Complaints Authority. Official AFCA data also shows complaints were received from users of ANZ “merchant facilities” even though the bank exited merchant acquiring in 2022.

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