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Telstra outage killed cards again but are we dismantling the cash backup?

Alex Zaharov-Reutt
Technology Reporter
15 Jul, 2026
Tens of thousands of merchants couldn't accept card payments last Wednesday, and customers were left with cash as the only option to pay for goods and services. Plenty of them didn't have any. The RBA calls physical cash an "all hazards" hedge. But are banks, the government and the card schemes all planning for the day it goes away?
Telstra outage killed cards again but are we dismantling the cash backup?

Tens of thousands of merchants couldn't accept card payments last Wednesday, and customers were left with cash as the only option to pay for goods and services. Plenty of them didn't have any. The RBA calls physical cash an "all hazards" hedge. But are banks, the government and the card schemes all planning for the…

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Scams, AI attacks and constant availability are testing payments workers’ wellbeing, from fraud desks to armoured trucks, as employers face pressure to address workloads, recovery time and job
Hello Clever’s people chief Celia Baée says payments businesses must look beyond wellbeing programs, building trust through accountable leadership, sustainable workloads and support as AI and rapid change
AusPayNet’s Annette Young says staff wellbeing underpins payments resilience, urging employers to provide clarity, build confidence with AI and collaborate on the human impact of technological change.
Global Payments’ Colin Baines says round-the-clock demands, cyber risks and technological change require sustainable workloads, practical support and leaders who treat staff wellbeing as a shared responsibility.
American Express may face an acceptance revolt beyond the government, council and retail business that already block its cards in Australia. Three of Australia’s major banks – Westpac,

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