With just 162 days left until the first round of changes to Australia’s retail payment system, the payments industry is having mixed reactions to the most significant changes in a generation, but you wouldn’t know it.
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With just 162 days left until the first round of changes to Australia’s retail payment system, the payments industry is having mixed reactions to the most significant changes in a generation, but you wouldn’t know it.
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Scams, AI attacks and constant availability are testing payments workers’ wellbeing, from fraud desks to armoured trucks, as employers face pressure to address workloads, recovery time and job
Hello Clever’s people chief Celia Baée says payments businesses must look beyond wellbeing programs, building trust through accountable leadership, sustainable workloads and support as AI and rapid change
AusPayNet’s Annette Young says staff wellbeing underpins payments resilience, urging employers to provide clarity, build confidence with AI and collaborate on the human impact of technological change.
Global Payments’ Colin Baines says round-the-clock demands, cyber risks and technological change require sustainable workloads, practical support and leaders who treat staff wellbeing as a shared responsibility.
American Express may face an acceptance revolt beyond the government, council and retail business that already block its cards in Australia. Three of Australia’s major banks – Westpac,
Wake up! Only 162 days before surcharge ban kicks in
22 Apr, 2026
Payments Expert
22 Apr, 2026
With just 162 days left until the first round of changes to Australia’s retail payment system, the payments industry is having mixed reactions to the most significant changes in a generation, but you wouldn’t know it.
Subscriber article
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