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PayDay News | Australian Payments News

Westpac deploys call centre AI to detect scams

PayDay News
4 Jun, 2025
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Staff Reporter
PayDay News
4 Jun, 2025
Add us as a preferred source on Google
Westpac is piloting new AI technology which it says will revolutionise its customer support capabilities, including improving the bank’s ability to detect if a customer is being scammed.
Westpac deploys call centre AI to detect scams
Westpac CEO Anthony Miller says the bank’s new AI tool is helping teams effectively respond to scams in real-time.

Westpac is piloting new AI technology which it says will revolutionise its customer support capabilities, including improving the bank’s ability to detect if a customer is being scammed.

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