Wild ride for Aussie payments outfits set to continue

Scams, AI attacks and constant availability are testing payments workers’ wellbeing, from fraud desks to armoured trucks, as employers face pressure to address workloads, recovery time and job

Hello Clever’s people chief Celia Baée says payments businesses must look beyond wellbeing programs, building trust through accountable leadership, sustainable workloads and support as AI and rapid change

AusPayNet’s Annette Young says staff wellbeing underpins payments resilience, urging employers to provide clarity, build confidence with AI and collaborate on the human impact of technological change.

Global Payments’ Colin Baines says round-the-clock demands, cyber risks and technological change require sustainable workloads, practical support and leaders who treat staff wellbeing as a shared responsibility.