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Scams & Fraud

News about scams, fraud and financial crime

Scams & Fraud

Banking giant HSBC hit with $35m penalty over systemic scam protection failures
LockSimple

Jun 24, 2026

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Banking giant HSBC hit with $35m penalty over systemic scam protection failures

The Federal Court says failures by the Australian arm of London-based banking giant HSBC to protect scam victims were serious and systemic, imposing a $35 million penalty in one of the strongest regulatory actions yet against an Australian bank over scam-related misconduct.

Top Stories

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NAB launches Nexus hub as cyber threats surge
LockSimple

Jun 24, 2026

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NAB launches Nexus hub as cyber threats surge

NAB has unveiled a new around-the-clock operations hub that brings together cyber, fraud, payments and security teams as Australian banks confront increasingly sophisticated AI-powered scams and cyber attacks.

Scams & Fraud

Home Affairs wants telcos and cloud giants to stop cyber threats upstream
LockSimple

Jun 17, 2026

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Home Affairs wants telcos and cloud giants to stop cyber threats upstream

The new Horizon 2 plan leans on the companies sitting above your screen, the telcos and cloud operators, to kill attacks at scale and speed before they result in system attacks, data breaches, fraud and scams in Australia.

Regulation

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Inside a Telstra impersonation scam that hit a Sydney grandmother
LockSimple

Jun 10, 2026

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Inside a Telstra impersonation scam that hit a Sydney grandmother

I'm writing about this scam because the mechanics of it map almost perfectly onto the scam categories regulators are now trying to price into law, and because the loss landed at a number, $3,000, that's about to mean something very specific under Australian rules. It’s also a case of a person’s brain being hacked, and not their phone!

Scams & Fraud

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Terminal upgrade looms as RBA widens payments security focus
LockSimple

Jun 10, 2026

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Terminal upgrade looms as RBA widens payments security focus

Australia's banks and card acquirers face a technology overhaul of the nation's card payments infrastructure as regulators intensify their focus on cryptographic security and quantum computing risks.

Scams & Fraud

Banks, telcos and Big Tech are now legally on the hook for scams, but some warn auto-refunds could be a honeypot for crooks
LockSimple

Jun 3, 2026

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Banks, telcos and Big Tech are now legally on the hook for scams, but some warn auto-refunds could be a honeypot for crooks

A plan to automatically reimburse scam victims with verified losses below $3,000 could backfire, according to Australian Telecommunications Alliance boss Luke Coleman.

Fintech

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AP+ compliance breaches shrouded in secrecy as incident concerns rise
LockSimple

May 27, 2026

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AP+ compliance breaches shrouded in secrecy as incident concerns rise

A published "naughty list" of NPP breaches fails to properly name the companies responsible or the penalties applied, despite increasing concern about recent incidents like the $3 million social media fraud scheme that forced fintech Revolut to suspend its PayTo service.

Scams & Fraud

Scamwatch warns of fake crypto platform scams
LockSimple

May 27, 2026

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Scamwatch warns of fake crypto platform scams

The Australian Securities and Investment Commission (ASIC) and the National Anti-Scam Centre (NASC) have warned Australians to be on the lookout for fake crypto asset trading platform scams.

Banks

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Budget plan to share tax data could reduce mortgage fraud
LockSimple

May 20, 2026

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Budget plan to share tax data could reduce mortgage fraud

ATO data shared via the Consumer Data Right may not just speed up rental and loan applications, but also help the banks fight their $3 billion mortgage fraud problem.

Fintech

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No return date for Revolut PayTo as company clams up in wake of $3m social media zombie fraud
LockSimple

May 20, 2026

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No return date for Revolut PayTo as company clams up in wake of $3m social media zombie fraud

Wannabe Aussie bank Revolut has declined to name a date for the return of its PayTo service after 250 of its “dormant” zombie accounts were used to defraud about $3 million from unsuspecting consumers on social media.

Banks

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Can open banking help tackle Australia’s $82 billion illicit finance problem?
LockSimple

May 13, 2026

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Can open banking help tackle Australia’s $82 billion illicit finance problem?

Plagued with delays and scope changes, the CDR rails were built to ease consumer switching — but industry experts said open banking could also help alert us to criminal activities across banks, telcos and platforms, including the growing mortgage fraud problem.

Scams & Fraud

Chargeback fraud is real but the problem runs deeper than bad customers
LockSimple

May 6, 2026

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Chargeback fraud is real but the problem runs deeper than bad customers

This week media shone a light on small businesses losing thousands to fraudulent chargebacks. The merchant experiences reported are important — and they point to something the payments industry has been too slow to address systematically.

Banks

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Warning! CBA’s new AI fraud agent tests 80m signals a day
LockSimple

Apr 29, 2026

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Warning! CBA’s new AI fraud agent tests 80m signals a day

Commonwealth Bank customers may start to notice more proactive warnings about potentially fraudulent transactions after the bank deployed an advanced agentic AI system.

Digital & Online

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AI driven social media scam surge warning: Westpac
LockSimple

Apr 8, 2026

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AI driven social media scam surge warning: Westpac

Westpac is warning Australian businesses and households to brace themselves for a “new wave of personalised, AI driven scams” this year, and wants social media platforms to step up.

Digital & Online

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Meta’s $10B blind spot for illegal tobacco and gangland payments
LockSimple

Apr 8, 2026

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Meta’s $10B blind spot for illegal tobacco and gangland payments

Facebook and Instagram have become a digital shopfront for criminal tobacco gangs and the payment platforms, including Stripe and PayPal, that enable their operations – all delivered by Australia Post.

Digital & Online

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The settlement infrastructure that triggered the fake home loans scandal is AML-free
LockSimple

Apr 1, 2026

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The settlement infrastructure that triggered the fake home loans scandal is AML-free

About 90,000 new entities including property settlement monopoly PEXA, brokers, accounts, lawyers will fall under AUSTRAC compliance from July - as PEXA eyes the New Payments Platform.

Regulation

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Unplugged Binance fined $10m for exposure
LockSimple

Apr 1, 2026

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Unplugged Binance fined $10m for exposure

Binance Australia is having a bad year. After being unplugged after a short stint riding the Australian financial system via Bolt Group and Banking Circle, the company has now been fined $10 million for exposing its customers to high risk crypto products without protection and is still under an AUSTRAC investigation.

Digital & Online

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Leaked list reveals high risk NPP customers
LockSimple

Mar 25, 2026

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Leaked list reveals high risk NPP customers

Cuscal, Westpac, Zepto and ANZ have been told to keep a close eye on more than two dozen companies in the remittance and money transfer, securities with investments and gambling sectors that feature on a leaked “high risk” list of merchants they connect to the financial system via the New Payments Platform.

Banks

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CHOICE: banks not doing their bit to stop financial elder abuse
LockSimple

Mar 18, 2026

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CHOICE: banks not doing their bit to stop financial elder abuse

A CHOICE report has found that most banks aren’t complying with their own industry code of practice to stop elder financial abuse - costing vulnerable people several billions of dollars a year.

Digital & Online

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Little action on illicit tobacco instore and online payments as “wars” escalate
LockSimple

Mar 18, 2026

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Little action on illicit tobacco instore and online payments as “wars” escalate

With illegal tobacco being couriered around the country by Australia Post on the back of online payments, only CBA and Tyro appear to be taking noticeable action as the Federal Coalition sets up its own tobacco taskforce.

Regulation

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Rare debit surcharge slap for Hyatt just days away from RBA decision
LockSimple

Mar 18, 2026

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Rare debit surcharge slap for Hyatt just days away from RBA decision

More than 18 months after receiving $2.1 million in funding for surcharging surveillance, the competition regulator has finally taken action.

Digital & Online

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With scammers riding roughshod on its network, Telstra teams with banks to catch mules
LockSimple

Mar 18, 2026

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With scammers riding roughshod on its network, Telstra teams with banks to catch mules

Telstra just announced it's teaming up with ANZ, NAB and Westpac to hunt money mules – people who shuffle stolen cash through their bank accounts on behalf of criminal networks. But why can’t the telco block dodgy callers and messages riding the network in the first place, like Samsung does?

Scams & Fraud

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CoP halts 450k risky transfers at one bank!
LockSimple

Mar 11, 2026

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CoP halts 450k risky transfers at one bank!

Thanks to the integration of Confirmation of Payee (CoP), banks have marked a major milestone in efforts to protect consumers and businesses from scams and misdirected payments.

Digital & Online

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Illicit tobacco online via payments rails, delivered by Australia Post
LockSimple

Mar 11, 2026

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Illicit tobacco online via payments rails, delivered by Australia Post

Australia Post has become the chief courier service for illicit tobacco, with payments provided by a raft of companies including PayPal, Visa, Mastercard, Klarna, Stripe, Link, and CBA and ANZ BSBs.

Banks

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CBA takes the lead on scams and fraud as credit growth bolsters banks
LockSimple

Feb 18, 2026

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CBA takes the lead on scams and fraud as credit growth bolsters banks

Granular detail on scams and fraud released by the Commonwealth Bank (CBA) throws down the gauntlet to its competitors.

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